FAQ
FAQ
1
Is there a minimum order quantity (MOQ)?
No MOQ is required. Sample orders for testing are welcome.
2
What is the lead time?
Sample order: 5-7 working days.
Bulk order: 15-30 working days.
For exact lead times, please contact our sales representative.
3
What is the warranty?
5-year warranty. Free replacement is provided for any quality issues during the warranty period.
4
Do you have certifications?
Factory: ISO9001, ISO14001, UL, GMC.
North America: UL, cUL, DLC, FCC.
Europe: TUV-GS, CB, EMC, LVD, RoHS.
Australia: SAA, RCM, C-Tick, VEET, IPART.
5
Can you perform DIAlux simulations?
Yes, we have a professional DIAlux team to support your projects. IES files are also available for download on our website.
6
Do you provide mounting accessories?
Yes, please contact us for specific details.
7
Do you offer OEM or ODM services?
Yes, both OEM and ODM services are available:
1.Add your label to our existing products.
2.Modify our products to meet your requirements.
3.Develop new products based on your designs.
8
What chips and drivers are used?
LED Chips: Lumileds LUXEON series or Nichia (optional).
Drivers: Meanwell or Inventronics (optional).
9
What optics are available?
LED parking lot lights are available with Type III, Type IV, and Type V optics.
10
What is the CRI?
CRI options include Ra>70 and Ra>80.
11
What is the IP rating?
IP65/IP66.
12
How are the products packaged?
5-layer corrugated cardboard boxes with molded pulp trays inside for secure protection.
13
Do you offer labeling options?
Neutral labeling.
Custom-designed labels.
Laser-printed labels upon request.
14
How is delivery handled?
By courier: DHL, FedEx, UPS, TNT.
By air or sea, depending on the order size and requirements.
15
What finish colors are available?
Standard colors include black, brown, and white. Other colors can be customized with a minimum order quantity (MOQ) of 50 pieces.
16
What dimming functions are supported?
1-10V, PWM, resistance, timer, and DALI dimmable drivers are available.
Quick Links
Product
Contact Us
Copyright © 2024 AOK Industrial Company Limited | Sitemap | Privacy Policy